How should I handle a situation where a waitlisted guest later makes a reservation (when inventory is freed up from a cancellation) after we’ve already requested the number of rooms needed for their original waitlist request? I want to ensure I manage the waitlist fulfillment effectively since the waitlist request is now no longer required.

Managing this situation can be challenging, especially when guests make new reservations without notifying you or removing themselves from the waitlist.

To address this, consider implementing certain restrictions, such as disabling guest cancellations. This way, guests must contact you directly to cancel, allowing you to reallocate inventory effectively and preventing someone on the waitlist from making another reservation while still holding a spot.

Additionally, you could set up automated email reminders for waitlisted guests, prompting them to confirm whether they wish to remain on the list or withdraw their request. This helps keep your inventory organized and ensures clear communication.