Room Block Management Tips, Tricks & FAQ's
Find answers to questions planners frequently ask
- How can a guest cancel their reservation?
- How do I add a reservation in the backoffice?
- How to Identify Cut-Off Hotels in the Back Office
- How do you manage special requests in Resiada such as adjoining or connecting rooms?
- How should I handle a situation where a waitlisted guest later makes a reservation (when inventory is freed up from a cancellation) after we’ve already requested the number of rooms needed for their original waitlist request? I want to ensure I manage the waitlist fulfillment effectively since the waitlist request is now no longer required.
- Is the cut-off date for each hotel the published deadline for reservations?
- What information will the hotel receive if a rooming list is exported without a primary guest's name?
- How do I close access to a hotel?
- How do I cancel this group reservation without having to go into each reservation to cancel?
- How does reservation fee work?
- Is there a way, in the system, to set up automated alerts for when inventory is low to sold out for the hotels
- If I want another person, not from my company, to be able to access only certain events, how can I do that? I am managing a room block for an event and I want to give access to one of their admins, but not full access.
- Upon cancelling a reservation there "was an error processing payment". Why was the credit card accepted to begin with if it isn't valid or expires before the event?
- I have the system set up to show "limited rooms available" when it applies. What is the formula that triggers a hotel to be limited rooms available?
- Is there a way to turn off the waitlist for a specific hotel but only for peak nights?
- What is a credential error when testing a transaction?
- Is it possible to add or update the Registration Order ID field to a reservation when using the basic webhook integration setup?
- Why was there a hotel result seen on the GDS import system that is now suddenly no longer available?
- How do you send out an email blast to all who have booked?
- Can the booking site be edited once it goes live?