Waitlist Fulfillment Settings

In Resiada, you have two primary options for waitlist fulfillment: Automatic Fulfillment and Manual Fulfillment. Each serves different needs and event styles.

Automatic Fulfillment

• What is it?: This is a 'set and forget' method. Once you configure it, Resiada automatically allocates rooms to waitlisted attendees based on availability and your predefined rules.
• How to Set it Up:
  1. Choose ‘Automatic Fulfillment’ in the ‘Wait List Fulfillment Setup’ tool.
  2. Apply this setting across all properties in a sub block, all rooms in a contracted hotel, or specific room types.
  3. Configure your fulfillment order preferences (e.g., Existing/Partial First, Oldest First, Maximize Revenue).
• When to Use: Ideal for events with a large number of attendees or when you prefer a hands-off approach. It's also useful when fairness and chronological order are top priorities.

Manual Fulfillment

• What is it?: This method requires more hands-on management. A back office admin reviews the waitlist and manually assigns room nights based on availability.
• How to Set it Up:
  1. Select ‘Manual Fulfillment’ in the setup tool.
  2. Decide on the criteria for prioritizing attendees (e.g., VIP status, special needs).
  3. Regularly review the waitlist to assign rooms as they become available.
• When to Use: Best for smaller, more exclusive events where personalization is key. It allows for prioritizing certain attendees, like VIPs or those with specific requirements.

Quick Actions for Fulfillment Rules

• Resiada provides a ‘Quick Actions’ section for faster rule setup.
• Choose your action (Automatic Fulfillment, Manual Fulfillment, or Disabled) and apply it to all hotels or specific ones.
• This feature is a time-saver, especially when managing multiple hotels or room types.

Tips for Effective Fulfillment Management

1. Understand Your Attendees: Know their preferences and requirements. This knowledge helps in setting up more effective fulfillment rules.
2. Monitor Room Availability: Keep a close eye on room availability changes, especially for automatic fulfillment.
3. Communicate with Hotels: Maintain good relationships with hotels to manage room allocations and handle last-minute changes.
4. Regular Updates: In manual fulfillment, update the waitlist status regularly to keep it current and accurate.
5. Use Data: Analyze past event data to make informed decisions about fulfillment settings for future events.

Setting up and managing fulfillment settings in Resiada is a balance between understanding your event's unique needs and efficiently utilizing the software's capabilities. Whether you choose automatic or manual fulfillment, the key is to align these settings with your overall event strategy and attendee preferences. By doing so, you'll ensure a smoother event experience and higher satisfaction among your attendees.