Sending and Viewing Emails
Email communication is a pivotal part of managing reservations in Resiada. Whether you're acknowledging a group reservation or reminding about a pending payment, we’ve got you covered. Here’s your straightforward guide on how to send and view emails for both individual and bulk reservations.
Sending Emails for Individual Reservations
- Access the Sent Emails Tab: Head to the reservation’s details page and find the ‘Sent Emails’ tab. (see Searching in the Backoffice to find the reservation)
- Choose an Email Type: Pick from a range of system emails, like:
- Group Reservation Acknowledgment: Sent to the group reservation contact, summarizing all reservation details.
- Guest Reservation Acknowledgment: Aimed at each primary guest, detailing their specific booking.
- Reservation Canceled: Informs about any canceled reservations.
- Reservation Payment Outstanding: A nudge for adding a credit card to secure pending reservations.
- Missing Information Reminder: Reminds to complete any missing guest information.
- Send the Email: Once you’ve selected the right email, send it off to the relevant parties.
Handling Bulk Email Communications
- Use the Reservation Search Page: Here, you can manage multiple reservations simultaneously.
- Select Reservations: Choose the reservations you need to email. You can pick individual ones or select all listed.
- Email Options: After selection, the option to send bulk emails becomes available.
- Campaign Selection: Choose your email campaign and let the system handle the distribution.
Viewing Email History
- Email History Log: To keep track of all sent communications, check the email history log. It shows all emails sent to reservation group contacts or primary guests.
Key Points to Remember
- Status-Independent Emails: Emails will be sent regardless of reservation status. Be mindful to avoid confusion.
- Select Correctly for Bulk Emails: Double-check your selections when sending bulk emails to prevent miscommunications.
Whether handling an individual reservation or coordinating multiple bookings, the system’s user-friendly interface ensures effective and precise email handling. With these steps, you’re all set to streamline your communication effortlessly!